TERMS & CONDITIONS
All custom orders are required to be paid in full to guarantee the requested date on our calendar. If order is placed in advance, this payment needs to be submitted no later than 7 days prior to order date. If order is placed within 7 days, payment is required as soon as possible. Your order is not considered confirmed and will not be created until this payment is received. We accept electronic transfer (preferred), credit card, cash or check. A $10.00 fee will be applied to all payments returned by your bank. Please be sure you enter your payment information correctly and that sufficient funds are present to cover the charge.
Custom requests require a great deal of preparation and often require the need to purchase new materials and/or tools specific to your design. Requests made within 7 days of the pick up / delivery date will be considered and accommodated only when our schedule allows.
We understand that, occasionally, unforeseen circumstances may force you to cancel an order. Please be in touch, as soon as possible, in the event that a cancellation seems imminent. Cancellations made more that 7 days prior to your order date are eligible for a 50% refund. Refunds will be mailed in the form of a check. Cancellations made within 7 days of your order date are non-refundable. We ask that you understand that by booking your order, we have held that confirmed slot for you and have turned away additional inquiries.
We always strive to meet, and exceed, your expectations. In the event that you are dissatisfied with your purchase, we require you to communicate your concerns within 24 hours. Please thoroughly inspect your order upon pick up or delivery. Your acceptance of your order will act as your satisfaction with the design. Full refunds will not be considered for any product which has been consumed, regardless of dispute, as consumption of the product is viewed as acceptance that the product is adequate for the purpose for which it has been supplied. Partial refunds are considered on a case by case basis and may be issued via store credit. Any dispute requires photographic evidence and return of unconsumed goods to determine the issue. We do not accept responsibility for loss or damage to the product once the product has been delivered to a venue or collected from our facility. In the event that you are transporting your order, we recommend that you drive with caution, keep your cake chilled and flat and take the cake directly to its destination. We are not responsible for any damage caused by transportation in your vehicle. Our cake and buttercream products are intended to be served at room temperature and on the day they are received. Any leftovers should be refrigerated. Cakes need to be displayed on a level surface in environment no warmer than 72 degrees. We do not recommend displaying your cake outdoors or in direct sunlight.
Delivery is offered on orders over $150.00 and based upon the availability of our schedule. Please provide the address of your venue to receive an accurate quote. Deliveries are scheduled for a one hour time window. We can not be held responsible for any circumstances beyond our control that may delay the arrival of your order (i.e. extreme traffic, weather, etc.), but you will be contacted immediately at the phone number you provide. Delivery is required for any cake containing three or more stacked tiers.
We offer a collection of cake stands and cupcake towers available for rent. Your rental period is for five days, including the day of your event. We require you to submit a deposit, the form of a check, in the amount of $200.00 for the rental along with your order payment and signed rental agreement. You are responsible for returning the rented items to NUTMEG at 220 Krams Ave., Philadelphia, PA 19127, during the business hours of: 10:00 a.m. to 6:00 p.m., (excepting legal holidays) within the five day rental period. Failure to do so, or failure to return the items in a non-damaged state, will result in the full or partial forfeiture of the $200.00 deposit. Please make arrangements with Nutmeg to return your items so we can be sure we’re onsite to accept and inspect them. We are not liable for the strength or stability of any cake stand that you provide.
We do not offer sugar-free, dairy-free or vegan options. Our facility is not an allergen free environment and we do not recommend the consumption of our products for those who have allergies or intolerances. We produce products containing eggs, nuts, dairy and wheat on a daily basis. You agree to notify your guests of this risk and not hold Nutmeg liable for any adverse reactions.
FLOWERS & INEDIBLE DECORATIONS
If you’d like to have your cake decorated with fresh florals and/or greenery, we’d prefer to source and arrange those elements for you. Great care is taken to arrange the proper types of florals onto the cake, without causing contamination. Stems are wrapped and dipped in a food safe wax before being inserted into the cake. In the event that you supply the florals, it is your responsibility for ensuring flower safety and properly inserting the blooms into the cake without causing damage or contaminating the product. All fresh florals and/or greens need to be removed from the cake before serving. The freshness of the florals we provide can not be guaranteed past the day of their pickup or delivery. Wilting may occur if kept in warmer temperatures or after 8 hours.
In the event that your order contains any metallic painted elements (gold, silver, bronze), be aware that some of these paints are FDA approved and edible, while others may not be. We’ll advise you as to whether your order contains any non-edible painted elements, and if so, those details should be removed before serving.
Sugar flowers and other toppers often contain wire or toothpicks for stability. You are responsible for removing these items before serving, to avoid risk to guests and others consuming the cake.